Your satisfaction is our priority. That’s why we back every product we sell with a 100% money-back guarantee. If you are not completely satisfied with one of our products for any reason, you may return it to the store you bought it from for a refund or replacement. If your store does not accept returns on opened product, or if you purchased the product directly from dermae.com, simply return it along with the original order confirmation or packing slip to us within 45 days. We will gladly refund the original purchase price of the product. Shipping and handling charges are non refundable.