Shipping and Returns Policy
Shipping & Return Policy
At DERMA E we make it a priority to ensure that your experience with us is smooth and satisfactory, your great experience is important to us. Purchases made on Dermae.com can only be billed and shipped within the United States.
Most orders shipped via Standard Service are processed and shipped in 1-2 business days, depending on product availability. Orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Please note: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Shipping Costs & Delivery Times
All orders placed on dermae.com are shipped Monday through Friday, excluding major holidays.
Total Delivery Time
5-7 business days
5-7 business days
Orders must be placed by 3 PM EST to start processing on the same day. Processing time usually takes 1-4 business days. Delivery times are based on orders placed between Monday – Friday.
ESTIMATED DELIVERY DATES*
We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online.
*Applies to in-stock items only. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and subject to change.
SHIPMENTS TO APO AND PO BOX ADDRESSES
Orders being sent to P.O. Boxes or APO addresses are delivered via the United States Postal Service.
We’re sorry, products purchased on dermae.com can only be billed or shipped to destinations within the United States. Please visit our International Page to find a retailer in your region.
30 Day 100% Money-Back Guarantee
Your satisfaction is our priority. That’s why we back every product we sell with a 100% money-back guarantee. If you are not completely satisfied with your purchase on dermae.com, simply return it along with the original order confirmation or packing slip to us within 30 days. We will gladly refund the original purchased price of the product. Shipping and handling charges are non-refundable.
To qualify for a return:
- Products must be returned within 30 days of delivery date
- And proof of purchase ( WO# order number) is required
If you did not purchase your product from dermae.com, please return it to the store you bought it from for a refund or replacement. Unfortunately, dermae.com does not refund or exchange products that were not purchased through our website.
Requesting Return Authorization
To obtain a Return Authorization number necessary for a refund you will need to email Customer Service at firstname.lastname@example.org with your order number.
Any variance of the above qualifications will not qualify for a Return Authorization number.
Once you've requested your return and received approval from customer service, please send it to:
DERMA E Returns
Bay Door 8 & 9
174 Route 109
WEST BABYLON N.Y. 11704
*Please note: Return shipping cost is the responsibility of the customer. Shipping and handling charges on original order are non-refundable.
Once the return is received, a refund will be issued. Returns that do not accompany a Return Authorization number will not be processed.
PROMOTIONAL PRICING REFUND DETAILS
For buy 1 get 1 50% off promotions, if you return product with higher price, you will get a refund of returned product price MINUS 50% of other product price. For example, if you buy item A at $25 and item B $20 and you get a 50% discount for item B making it $10, and you return product A, you will get a refund of $25-$10 = $15. If you return item B, you will get $10 as refund- ie the amount you paid for it.
For returns of items with free gifts, you will need to send back free gifts or discounted items as well as the item you paid for. If we do not receive your free or discounted product with your item you will be charged full retail price for items you chose to keep including full retail price of free gifts.
Non-Authorized Reseller Warning
We are aware of NON-AUTHORIZED parties selling COUNTERFEIT DERMA E on Amazon® and eBay®. We are alerting our valued customers, retailers and distributors that we are aware of this issue and actively working to resolve it.
Please note that DERMA E will NOT honor our 30 Day Money Back Guarantee for any products sold on Amazon® or eBay® by Non-Authorized Retailers. We recommend that you use caution in buying products from Non-Authorized re-sellers, as some of these products may cause permanent damage to your health.