Free Shipping on orders over $25. We Ship within USA.

Shipping

At DERMA E we make it a priority to ensure that your experience with us is smooth and satisfactory, your great experience is important to us. Purchases made on Dermae.com can only be billed and shipped within the United States. Please allow 2-3 days processing before shipment.

Shipping Costs & Delivery Times

All orders placed on dermae.com are shipped Monday through Friday, excluding major holidays.

Shipping Method

Total Delivery Time
(including processing time)

Standard 5-7 Day Shipping
(Orders $25 and over)

7-9 business days

Standard 5-7 Day Shipping
(Orders under $50)

7-9 business days

Next Day Air

1 business day

2nd Day Air

2 business days

3 Day Select

3 business days

Orders must be placed by 3 PM EST to start processing on the same day. Processing time usually takes 2-3 business days. Delivery times are based on orders placed between Monday – Friday. 

Please note that for Next Day Air, 2nd Day Air, and 3 Day Select shipping orders must be placed before 3PM EST to be processed before the end of the day.

ESTIMATED DELIVERY DATES*

We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online.

*Applies to in-stock items only. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and subject to change.

SHIPMENTS TO APO AND PO BOX ADDRESSES

Orders being sent to P.O. Boxes or APO addresses are delivered via the United States Postal Service and cannot be shipped via Second Day or Overnight Service.

SHIPMENTS TO U.S. TERRITORIES, ALASKA, AND HAWAII

Overnight and Second Day Service is not available for orders being shipped to U.S. Territories and to some locations in Alaska and Hawaii.

INTERNATIONAL LOCATIONS

We’re sorry, products purchased on dermae.com can only be billed or shipped to destinations within the United States. Please visit our International Page to find a retailer in your region.

 

Return Policy

Your satisfaction is our priority. That’s why we back every product we sell with a 100% money-back guarantee. If you are not completely satisfied with your purchase on dermae.com, simply return it along with the original order confirmation or packing slip to us within 30 days. We will gladly refund the original purchased price of the product. Shipping and handling charges are non-refundable.

If you did not purchase your product from dermae.com, please return it to the store you bought it from for a refund or replacement. Unfortunately, dermae.com does not refund or exchange products that were not purchased through our website. 

We are aware of NON-AUTHORIZED parties selling COUNTERFEIT DERMA E on Amazon® and eBay®. We are alerting our valued customers, retailers and distributors that we are aware of this issue and actively working to resolve it.

Please note that DERMA E will NOT honor our 30 Day Money Back Guarantee for any products sold on Amazon® or eBay® by Non-Authorized Retailers. We recommend that you use caution in buying products from Non-Authorized re-sellers, as some of these products may cause permanent damage to your health.


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Free Shipping on every order over $25