FAQ

We offer a broad range of products to address a wide variety of concerns and skin types. To choose the best facial skin care products suited for you, determine what your biggest concern is and consult the Shop by Concern section of this website. The products are categorized according to primary concerns such as Acne & Scarring,Discoloration & Sun Protection, and Fine Lines & Wrinkles

Our Soothing fragrance-free skincare products are highly recommended for sensitive skin, particularly if you are prone to fragrance allergies, atopic dermatitis or rosacea, or if you have red, easily irritated, reactive skin. Shop for all DERMA E products suitable for Sensitive Skin here.

While we stand by the integrity and safety of all our products, we recommend you consult with your doctor or medical practitioner before you start any treatment on an infant or child. Before starting regular use, we recommend conducting a “patch test” for sensitivity on a small area under the ear below the jaw line. Children 6 months and older can begin to use our Sun Care products, assuming the above recommendations were performed.

We offer our Psorzema® Crème and Psorzema® Body Wash to help calm symptoms of eczema, psoriasis and dermatitis without the use of steroids, coal tar, pine tar or cortisone. These unique formulas utilize a safe and effective blend of herbal extracts and skin vitamins such as Neem, Burdock, Bearberry and Vitamins A and E to help soothe and comfort hot, dry, irritated, scaling and flaky skin. It can also be effective to help calm the symptoms of infant cradle cap. Shop for our Psorzema® products here.

If you have an allergic reaction to a DERMA E product, discontinue use immediately and consult your physician. You may return the product to the location where you purchased it or to DERMA E for a full refund.

If you are using any skin care product for the first time, particularly if you have a history of extreme skin sensitivity, we suggest you conduct a self-patch test to check for the possibility of an adverse reaction. Simply apply a small amount of product on the inside of your arm or underneath your jaw line. Allow at least 24 hours to pass before checking the area. If no reaction has occurred, the product should be safe for you to use as directed. If a reaction does occur, do not use the product.

To help keep skin glowing and feeling its healthy best, follow this simple skin care regimen:

CLEANSE – Every day, twice a day, start with a high quality, sulfate-free facial cleanser targeted toward your main skin concern.

TONE - Sweep on a pH balanced toner after cleansing to close pores.

TREAT - Give aging skin extra care twice daily with a concentrated facial serum and eye cream. Give blemish-prone skin extra care once or twice daily with a spot treatment.

MOISTURIZE – Apply a lightweight cream with SPF protection, or layered with an SPF, during the day and one targeted toward your main skin concern at night.

EXFOLIATE - Use a scrub or mask 1-3 times a week to stimulate healthy skin renewal for a younger-looking complexion.

Our day cream formulas all contain an abundance of antioxidants, so these formulas act as a first line of defense against environmental oxidative damage. SPF will ensure you receive broad-spectrum protection against UV damage. As such, we recommend first applying the non-SPF day cream then following with a layer of SPF product over top for more complete protection during the day.

Yes! Our skincare expert and product educator would be happy to answer any questions you have about skin care in general and DERMA E products. You can ask a question here.

Because each individual is unique, the time to see results will vary from person to person. Typically, results will depend upon the product itself, your skin condition and your skin type. Certain products are designed to deliver results more immediately, such as our Microdermabrasion Scrub. Other skincare products may take approximately 3-4 weeks to see results, the time it takes for skin to complete one regeneration cycle. Treatment products may take approximately 6-8 weeks for more significant results to surface. Regardless of the product you choose, the best way to maximize the chance of seeing results as soon as possible is with consistent usage as directed.

To keep updated on our latest products, discounts and other news, sign up for our newsletter at the bottom of the page.

No, we do not test, and have never tested on animals and our skincare formulas do not contain animal by-products of any kind. As such, the entire DERMA E line of products is vegan and cruelty-free. You will find a cruelty-free symbol on all of our boxes and labels.

No, we do not use parabens of any kind to preserve our products. Instead, we have chosen to use alternative preservative systems recognized by the natural health industry, including Whole Foods Market Premium Body Care Standards, as safe and effective.

DERMA E offers a wide variety of products, some of which contain naturally-scented essential oils, some of which contain phthalate-free fragrance blends and some of which are completely fragrance-free and scent free. You can find a list of all our fragrance-free products here.

We offer several products that contain SPF UVA/UVB protection. Shop for all DERMA E Sun Care products here.

Most are, however we do utilize plant alcohols (otherwise known as fatty alcohols) in a few products as either an emulsifier (facilitates the mixing of ingredients within a formula) or an emollient (helps to soften and lubricate the skin).

Yes! We formulate every product with ingredients that have been carefully researched and proven safe for topical, external use. Every batch of every product is tested to ensure it is free from microbial contamination. Formulas are also stability tested to ensure they have an effective shelf life.

While we stand by the integrity and safety of all of our products, we recommend you consult with your doctor or medical practitioner before starting any new routine while you are pregnant or nursing.

If you are using any skin care product for the first time, we suggest you test a small amount on the inside of your arm or underneath the angle of your jaw line to eliminate the possibility of an allergic reaction or individual sensitivity. Allow at least 24 hours to pass. If no reaction has occurred, the product should be safe for you to use. If you find that you do react to most skincare products, you may wish to try some of our nourishing skincare oils. Our fragrance-free products are some of the safest and most effective products to try when your skin is sensitive, easily irritated, reactive or if you suffer from rosacea.

We use natural herbs and botanicals that can have slightly different characteristics, such as color or texture, depending upon the source and where those ingredients are grown. As a result, finished products may vary slightly in color from batch to batch. You can be assured that we test every batch to ensure each meets the quality level established for that product, but we do not add color for the mere sake of visual consistency.

DERMA E products are designed to be completely effective, completely vegan and completely delightful. Our formulas are made with a high percentage of natural ingredients carefully selected and sourced from quality, conscientious origins. We will elect to formulate with a synthetic ingredient if the natural alternative proves either to be unstable or animal-derived. Additionally, to maintain product integrity, we formulate with mild stabilizing systems that may be synthetic in nature. DERMA E does use certified organic ingredients when possible.

In one word, no, but they come from the same family. They are both retinoids, or forms of Vitamin A. The main difference between the two is their strength. Retinyl palmitate is generally tolerated by most skin types without the skin sensitivities that come with using retinol such as redness, flaking and peeling.

Our #1 priority is the safety and efficacy of our products. We use phenoxyethanol and ethylhexylglycerin because they have passed challenge tests where other preservatives have failed. Additionally, they are acceptable according to The European Commission (EU), which has stringent requirements regarding the safety and toxicity of ingredients, and Whole Foods Market, as outlined in their Quality Standards for their Premium Body Care products. Additionally, at DERMA E we are constantly striving to provide the best quality products that deliver results. We are continually researching new ingredients and stabilizing systems to provide you with formulas that are gentle, safe and effective. In order to do this, a preservative system of some form is essential. We use a very small fraction of 1%, in our formulations. Studies have shown that at a 2.2% concentration, these ingredients were nonirritating and nontoxic.

Our products do not expire, however they do have a ‘Best If Used By’ date that is three years from the date the product was made. After a product has been opened, the shelf life is 12 months. The number printed on the bottom of each product is the batch code – the date that the product was made. The first two numbers represent the year, the second 2 numbers represent the month, and the final number represents a batch. For example, batch code ‘121031’ indicates the product was the 31st batch made on October, 2012. We have also started putting on a ‘Best if Used By’ date on all of our products. This is written in Month/Year form, i.e., 05/15 represents May 2015.

We are proud to have full-disclosure labeling, so that all ingredients are listed. For over 30 years, we have taken great pride in the quality of our natural ingredients, and in formulating products that are safe for consumers to use. What you read on the label is actually in the product, and just as importantly, what is in the product is always on the label.

To access your account:

1. Click My Account
2. Enter your E-mail address and Password

If you have forgotten your password, you can use the "Forgot My Password" feature on the "My Account" screen.

Click here to Recover Your Password now.

Click My Account
Click Forgot My Password
Enter Your Email Address
Click Send Password
Check Your Email to Obtain Your Lost Password

Click here to Reset Your Password now.

To update your shipping address:

1.Login to your account.
2. Select "View Addresses" under your information to the right.
3. Select "Edit" under your address to change your address.

To add a new address:

1.Login to your account.
2. Select "View Addresses" under your information to the right.
3. Select the "Add Address" button above your address to add a new address.

To access your past order history:
1.Login to your account.
2. Past Orders are listed under Order History.

In most cases, orders are declined due to a mismatch of address, zip code or security code. The information you provide must be correct and must match the information your credit card company has on file. If you have checked your information and it appears correct, please contact us to so we can help troubleshoot the problem. If you'd like, you can also place your order with us over the phone.

To get an estimate on the shipping charges for your order:
Add all items you would like to purchase to your cart.
Click View Cart
Select the destination Country
Select the destination Zip Code
Click Get Shipping Estimate to request a quote for shipping on the items in your cart.

DERMA E 45-DAY SATISFACTION GUARANTEE

Your satisfaction is our priority. That’s why we back our products with a satisfaction guarantee. If you are not completely satisfied with your purchase from dermae.com or a DERMA E authorized seller, you may request a replacement product or a refund of the original purchase price* within 45 days of the date of purchase.Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the DERMA E 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.

How To Claim The Guarantee

If you purchased your product from a DERMA E Authorized Seller, please return your product to the place of purchase. If you are unable to return your product to the Authorized Seller from whom you purchased it, please email Customer Service at info@dermae.com to submit your Guarantee request.This email should include proof of purchase (showing the date and location of purchase) and identify the product(s) with which you are not satisfied, the reason(s) you are not satisfied, and whether you would like a replacement product or refund. Our Customer Service team will review your request and, if approved, issue a Return Authorization number. You will then need to send your product(s) and Return Authorization number to:

DERMA E Returns

Bay Door 8 & 9174 Route 109WEST BABYLON N.Y. 11704Please note: Return shipping cost is the responsibility of the customer.Once these materials are received and evaluated by DERMA E, a refund will be issued or a replacement product will be sent. Returns that do not accompany a Return Authorization number will not be processed.If you purchased your product from dermae.com, please email Customer Service at info@dermae.com to initiate your return. This email should include proof of purchase (including dermae.com order number) and identify the product(s) with which you are not satisfied, the reason(s) you are not satisfied, and whether you would like a refund or a replacement product. Our Customer Service team will review your request and, if approved, issue a Return Authorization number. You will then need to send your product(s) and Return Authorization number to:DERMA E ReturnsBay Door 8 & 9174 Route 109WEST BABYLON N.Y. 11704Please note: Return shipping cost is the responsibility of the customer. Shipping and handling charges on original order are non-refundable.Once these materials are received and evaluated by DERMA E, a refund will be issued or a replacement product will be sent. Returns that do not accompany a Return Authorization number will not be processed.

*PROMOTIONAL PRICING REFUND DETAILS

For buy 1 get 1 50% off promotions, if you return product with higher price, you will get a refund of returned product price MINUS 50% of other product price. For example, if you buy item A at $25 and item B $20 and you get a 50% discount for item B making it $10, and you return product A, you will get a refund of $25-$10 = $15. If you return item B, you will get $10 as refund- i.e. the amount you paid for it.For returns of items with free gifts, free gifts or discounted items must be returned as well as the item you paid for. If we do not receive your free or discounted product with the item you paid for, you will be charged full retail price for items you chose to keep including full retail price of free gifts.

Guarantee Guidelines

DERMA E reserves the right to verify information or request additional information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where DERMA E concludes that the purchaser has abused the Guarantee. DERMA E may amend or terminate the DERMA E 45-Day Satisfaction Guarantee at any time without notice.If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at info@dermae.com.

Our products are available for sale on dermae.com, at fine stores where natural skincare products are sold, in Whole Foods Markets and The Vitamin Shoppe nationwide, as well as select WalMart stores. DERMA E products are also sold in Canada and internationally in over 50 countries.

To find a DERMA E retailer near you, use our Store Locator. You can also order products through us directly by calling toll-free (800) 933-9344 from the US or (805) 582-2710 from abroad.

Product trainings are offered on a weekly basis. Please contact our Corporate Trainer, here.

You can apply to become an authorized dealer by email our Wholesale Team here.

For sensitive skin, I would recommend our products in the Sensitive Skin line. This line will help to reduce visible redness and irritation while calming and comforting the skin. All the products are great for combination skin, as they are all considered lightweight.

I would recommend our Anti-Wrinkle Cleanser, the Microdermabrasion Scrub (3 times a week), and the Anti-Wrinkle Renewal Cream. I believe these will be a great fit for your needs!

Here is what I would suggest: Sensitive Skin Moisturizing Cream (lightweight cream that will help balance sensitive skin and soothe any irritation) and the Microdermabrasion Scrub 2x a week (very fine grain scrub that will help unblock pores).

Small bumps on the forehead are most likely caused from sweat and a lack of proper exfoliation. I would suggest our Acne Oil-Control Matte Moisturizer . Use the cleanser 2x a day, every day, and the moisturizer at night. Use our Microdermabrasion Scrub 2-3 times a week to gently exfoliate away dead skin cells. During the day, try our Sensitive Skin Moisturizing Cream .

I would suggest using the Acne Facial Cleanser twice a day, the Acne Oil-Control Matte Moisturizer at night, and the Sensitive Skin Moisturizing Cream during the day to address rosacea. The key to help prevent future break-outs is to be consistent with the products that you use and to maintain a regular skincare routine.

Yes! Our Skin De-Stress Cheek & Eye Cream Correctoris formulated to visibly reduce puffiness, redness and swelling, soothe irritation and smooth the appearance of fine lines and wrinkles around the eye area.

At DERMA E®, our #1 priority is the safety and efficacy of our products. DERMA E® products should not make you break out, however everyone is different and has unique responses to skincare. If you are concerned that a product might give you a reaction, we always suggest performing a patch test on the inner side of your elbow first. We stand by our products and our formulations, and choose to incorporate the best ingredients into our formulas in order to give you the most beautiful skin of your life! In fact, all of our products are formulated by a Doctor of Oriental Medicine and are shown to be effective yet gentle, even on sensitive skin.

Because men have facial hair, they are prone to razor burn and ingrown hairs. The best remedy to prevent irritation and encourage clear, healthy skin is to use a combination of our Microdermabrasion Scrub , two to three times a week, with our Tea Tree and Vitamin E Relief Cream as a post-shave moisturizer.